I took my new car into the dealership for an oil change Friday.
I drove in, they took the car and I went in to the waiting area.
When your car is finished, the person who checked you in comes to the waiting area to let you know it's time to go.
So I waited.
And waited. And waited.
When I saw someone who had come in after me leave, I got up and started to go ask if there was a problem.
I happened to look out the window and saw what looked like my car sitting in the parking lot.
So
I went outside, walked up to the car and could see from a newspaper I had left on the passenger seat that it was indeed my car.
I walked through the outside door to the service area and asked someone (not the person who checked me in) why my car was sitting out in the parking lot. If it was finished, why didn't someone come to get me?
Well, after a quick check of my paperwork, which somehow had been filed away, the apologies started. It seems a 'newbie' couldn't find my check in person so they parked the car outside.
Then went to lunch.
My check in guy wouldn't look me in the eye. He did some paperwork on his computer and, without looking up said there would be no charge for the oil change and told the other person there to get my keys.
He never apologized. The other guy apologized twice as he handed me my keys.
I turned around, walked out the door, got into my car and drove away.
Sure, I was a little pissed at having waited an extra hour before I got my car,
BUT
Getting a free oil change and watching some people either grovel or get pissed
and
knowing the 'newbie' was about to get chewed out for his ineptitude -
well, that just made it all good.
How was your Friday?